BIGmart Hypermarket - Tourist Club

BIGmart Hypermarket Tourist Club is a prominent grocery and household shopping destination located on Al Maiyani Street in Abu Dhabi's vibrant Al Zahiyah district. Operating as part of one of the largest hypermarket and supermarket chains in the UAE, this branch serves residents and visitors in the Tourist Club area with a wide selection of fresh foods, packaged goods, and daily essentials. The store opens early at 6:00 AM and continues serving customers until 2:00 AM, providing extended hours that accommodate the varied schedules of Abu Dhabi's diverse population.

Founded in 2007 as a family business, BIGmart has grown from a single hypermarket in ICAD Residential City to over 35 stores across the UAE, Oman, and India. Today, BIGmart operates as an entity of Emirates Madina Holding, a company whose portfolio spans Retail, Wholesale, Information Technology, Restaurants, Cafes, and Shopping Malls. With an annual turnover exceeding AED 350 million and a workforce of over 5,000 employees, BIGmart has established itself as a significant contributor to the UAE's retail economy. The Tourist Club branch on Al Maiyani Street brings this extensive retail experience directly to the Al Zahiyah neighborhood.

Products and Departments at BIGmart Hypermarket Tourist Club

BIGmart Hypermarket Tourist Club offers a comprehensive range of grocery and household items organized across multiple departments. The store emphasizes farm-fresh produce and quality ingredients for everyday cooking needs.

Fresh Fruits and Vegetables

The produce section features a variety of fresh fruits and vegetables sourced for daily shoppers. BIGmart highlights its commitment to freshness with seasonal offerings and staple produce items available throughout the year.

Meats and Poultry

A meat counter provides chicken and other poultry products. Some customer feedback has noted that chicken cutting services may have limited availability during certain hours, so shoppers may want to confirm service times when visiting.

Dairy, Oil, and Staples

The dairy department carries milk, cheese, yogurt, and other dairy essentials. Cooking oils, wheat flour, rice, dals, and spices fill the staples section, with BIGmart promoting its 100% natural fresh flour made from quality wheat grains sourced from select farms. The spice and seasonings aisle offers a broad selection for preparing regional and international dishes.

Packaged Foods, Beverages, and Household Essentials

Shoppers can find packaged products, beverages, snacks, cleaning supplies, and personal care items throughout the store. BIGmart's website advertises special offers on bestselling groceries across its Grocery and Gourmet Foods selection, including staples, snacks, beverages, household essentials, and personal care categories.

Customer Reviews and Ratings

BIGmart Hypermarket Tourist Club holds a 3.7-star rating on Google Maps based on 54 reviews. Customer feedback presents a mixed picture, with both positive aspects and areas of concern raised by shoppers.

Several reviewers have expressed frustration regarding operating hours. One Google Maps reviewer, Muhammed Munaver, visited expecting 24-hour service based on advertised information but found the store closing at 2:00 AM, describing this as misleading and inconvenient. The management responded to this feedback with an apology for the confusion.

Online delivery customers have raised concerns about produce quality. Reviewer May ThetZun noted that when ordering online, the vegetables and fruits delivered were often not fresh and sometimes appeared to be items that should have been discarded rather than sold. This recurring theme in feedback suggests that in-store produce selection may offer better quality control than the online delivery option.

Another customer, Arman Butt, reported difficulties with the chicken cutting service, stating that staff refused to cut chicken even during morning visits at 10:00 AM and 10:20 AM. This indicates that certain in-store services may have restricted availability or staffing limitations during specific times.

Services and Shopping Options

BIGmart Hypermarket Tourist Club provides a delivery service for customers who prefer to shop from home. The store also offers member discounts with exclusive promotions on various products. BIGmart advertises online support available 24 hours a day and a money-return policy emphasizing customer satisfaction. The company runs regular promotions and hot offers, which can be found on their website's promotions page and hot offers PDF.

BIGmart also operates DAYmart convenience stores under its brand, designed to offer customers easy access to high-grade goods and services closer to their homes. This dual-format approach allows the company to serve both large-scale hypermarket shoppers and quick daily-needs customers.

BIGmart Hypermarket Tourist Club in Al Zahiyah

The Tourist Club branch is situated at 21 Al Maiyani Street in Al Zahiyah, a well-known district in Abu Dhabi characterized by its mix of residential buildings, hotels, restaurants, and commercial establishments. Al Zahiyah is popular among both locals and tourists, making this BIGmart location convenient for a diverse customer base. The area is accessible by public transportation, as indicated by Google Maps transit data. The store's extended hours from 6:00 AM to 2:00 AM cater to early risers, late-night shoppers, and the neighborhood's active hospitality sector workers.

Company Background and Values

BIGmart bases its operations on what it calls 'Crisp Thinking' — a philosophy centered on working more efficiently, innovatively, and carefully to address customer needs. The company states that it works regularly to drive consistency in areas most important to customers: Customer Service, Quality, Food Safety, Reporting, and Technology. BIGmart emphasizes serving high-grade products and services while ensuring maximum value and satisfaction, and it dedicates resources to rewarding loyal customers through special offers and promotions throughout their shopping journey.

The parent company, EMG GENERAL TRADING LLC, is headquartered at the EMG General Trading Building in Musafah, Abu Dhabi. BIGmart's growth from 15 employees in 2007 to over 5,000 today reflects the brand's significant expansion across the region.

Common Questions

What are BIGmart Hypermarket Tourist Club's operating hours?

The store opens at 6:00 AM and closes at 2:00 AM daily. While these are extended hours, the store is not open 24 hours as some customers have mistakenly assumed based on prior advertising.

Does BIGmart Hypermarket Tourist Club offer delivery?

Yes, the store provides a delivery service. However, some customer reviews have noted issues with the freshness of produce delivered through online orders, so shoppers may want to inspect delivered items carefully.

Does the store cut chicken at the meat counter?

Chicken cutting service availability may be limited during certain hours. Some customers have reported being refused cutting service during morning visits. Contact the store directly at +971 2 582 7074 to confirm current service availability.

How can I reach BIGmart Hypermarket Tourist Club?

Call +971 2 582 7074 or email info@bigmart.ae. WhatsApp communication is also available at +971 56 508 4002.

Are there member discounts available?

BIGmart advertises member discounts offering exclusive savings on various products. Visit the store or website for current membership details and promotions.

Whether you need fresh produce for daily cooking, household essentials, or specialty ingredients, BIGmart Hypermarket Tourist Club provides a broad selection in Abu Dhabi's Al Zahiyah district. Compare BIGmart with other hypermarkets and grocery stores on Ilistify to find the best shopping option for your needs before making your decision.