LuLu Hypermarket - Al Dhannah Mall

LuLu Hypermarket - Al Dhannah Mall brings a world-class shopping experience to Al Dhannah City in the Abu Dhabi Emirate. Situated within the Ruwais Mall complex, near the NMC Ruwais Hospital, this hypermarket is a cornerstone for residents and visitors in the Ruwais City area. As part of the renowned LuLu Group, this location upholds a tradition of offering an extensive array of products that cater to every household need, from daily groceries to the latest electronics and fashion. The store is a complete retail destination, combining a supermarket's fresh food focus with a department store's variety under one roof.

What truly sets this LuLu Hypermarket apart is its commitment to convenience and quality. The business provides flexible shopping options, including in-store shopping, curbside pickup in front of the store, and a delivery service. Operating daily from 08:00 AM to midnight, it accommodates various schedules, ensuring that whether you are an early shopper or need to pick up essentials late in the evening, you are covered. The management actively updates store information, with the opening hours being verified just ten weeks ago, reflecting a dedication to accurate customer communication. The store’s recent promotional drive, #LuluSavers, highlights significant savings across fresh produce, groceries, smart TVs, laptops, and luggage, making it a go-to destination for value-conscious shoppers in Al Dhannah City.

Shopping Experience at LuLu Hypermarket - Al Dhannah Mall

The layout and product range at this LuLu location are designed to meet and exceed diverse shopping expectations. Google Maps reviewers frequently praise the store's vast selection. One reviewer, Björn Planetorz, a Local Guide, noted, “This supermarket has a huge selection of all products, everything the heart desires. Even the warm meals are all delicious.” This sentiment is echoed by Rolf J. Glade, another Local Guide, who stated, “We were able to get all our shopping done, our wishes were exceeded. Very good selection.” These reviews underscore the hypermarket’s strength in providing a comprehensive, one-stop shopping experience where customers can reliably find both everyday essentials and specialty items.

Grocery and Fresh Food

The grocery section is a highlight, featuring a daily refresh of fruits and vegetables, alongside a full range of dairy, eggs, poultry, meat, and seafood. The bakery and deli sections offer fresh, ready-to-eat options, while the food cupboard is stocked with breakfast items, snacks, chocolates, beverages, coffee, tea, and world foods. Customers can also find frozen foods, condiments, ice cream, specialty foods, and essential cooking ingredients like oils, ghee, rice, and pulses. This extensive selection ensures that international residents can find familiar products from their home countries, including a specific range of Filipino food.

Electronics, Home & Living

Beyond food, LuLu Hypermarket - Al Dhannah Mall is a destination for technology and home needs. The electronics department features a wide array of mobiles, televisions, computers, and audio equipment, often highlighted in promotional deals like the recent #LuluSavers event. The home and living section provides everything needed to run and beautify a household, from major appliances like refrigerators and washing machines to small kitchen appliances, cookware, dining sets, and home décor. Customers can also find luggage, perfumes, and a full spectrum of health, wellness, and beauty products, including fragrances and baby care items.

Customer Service and Reviews at LuLu Hypermarket - Al Dhannah Mall

With a 4.2-star rating on Google Maps, derived from over 2,500 reviews, this LuLu Hypermarket maintains a strong reputation in the community. Recurring themes in customer feedback highlight the excellent product assortment as a primary strength. The store management actively engages with customer feedback online. For instance, in response to a positive review from Rolf J. Glade, the owner replied, “We are always very pleased with the positive feedback from our valued customers. We hope to accompany you on your way again soon and continue to offer you our excellent service.” This responsiveness illustrates a corporate culture that values customer satisfaction and continuous improvement.

However, the review landscape also provides areas for growth. One reported customer experience involved an unsatisfactory response from staff regarding a defective mobile phone purchased at a LuLu market, with the reviewer stating, “I hope the management will improve customer service.” While this specific mention may refer to a different LuLu location, it underscores a common challenge in large retail operations and highlights an area the group is likely aware of. Overall, the positive reviews overwhelmingly celebrate the variety and quality of goods available, making it a favored shopping spot.

Location and Accessibility in Al Dhannah City

LuLu Hypermarket - Al Dhannah Mall is strategically located inside Ruwais Mall, a key commercial hub in Al Dhannah City, within the larger Ruwais City area of Abu Dhabi. The hypermarket benefits from its position near the NMC Ruwais Hospital, making it a convenient errand stop for visitors to the medical facility and residents of the surrounding community. The location is designed for ease of access, with the hypermarket housed within a major shopping mall that provides ample parking and a comfortable, air-conditioned environment, which is a crucial consideration in the UAE’s climate. The store is part of the Al Dhannah Mall ecosystem, a shopping center rated 4.1 by over 4,500 Google Maps reviewers, indicating a well-trafficked and respected retail destination.

Online and Delivery Services and Digital Presence

Embracing modern retail trends, the LuLu Hypermarket brand offers a robust online shopping platform. While the digital experience is orchestrated at a group level, it directly extends the physical store's offerings to customers’ doorsteps. The website, luluhypermarket.com/en-ae, promises a seamless online experience with benefits like fast and free delivery, secure shopping, and easy returns. The business is also highly active on social media, with official profiles on Facebook, Instagram, X (formerly Twitter), YouTube, and TikTok, where they share the latest promotions, new product arrivals, and festive campaigns.

For direct assistance, customers can reach the dedicated customer care email at customercare@luluhypermarket.com or connect via WhatsApp at +9718005858. The phone contact for the company is +971600540048 for general inquiries, while the specific store can be reached at +971 2 876 3322. The digital and physical ecosystems are closely integrated, with the online platform often mirroring the aggressive in-store deals, such as the #LuluSavers campaign, which promotes big savings on everyday essentials, smart TVs, laptops, and more.

Common Questions about LuLu Hypermarket - Al Dhannah Mall

What are the operating hours of LuLu Hypermarket - Al Dhannah Mall?

The hypermarket is open daily from 08:00 AM to midnight, providing a generous window for shopping convenience.

What shopping services does LuLu Hypermarket - Al Dhannah Mall offer?

Customers can choose from in-store shopping, pickup in front of the store, and a delivery service, catering to different preferences for convenience and speed.

Where exactly is the hypermarket located?

It is located inside Ruwais Mall, near NMC Ruwais Hospital, in Al Dhannah City, Ruwais City, within the Abu Dhabi Emirate.

How can I contact the customer care team?

You can reach customer care by email at customercare@luluhypermarket.com, via WhatsApp at +9718005858, or by phone at +971 2 876 3322 for the Al Dhannah Mall store.

Does the hypermarket sell electronics and home appliances?

Yes, the store has dedicated sections for electronics, including mobiles, TVs, and computers, as well as a wide range of home and kitchen appliances, which are frequently featured in special promotions.

When mapping your shopping choices in Al Dhannah City, LuLu Hypermarket - Al Dhannah Mall stands out for its sheer scale, product diversity, and customer-centric services. For a broader perspective on local businesses and to make the best choice for your needs, compare listings and reviews on Ilistify, your trusted business directory.