Old Mutual Mbabane Customer Service Centre

Planning your financial future requires a partner you can trust, and for generations, Old Mutual has been that partner across the African continent. The Old Mutual Mbabane Customer Service Centre extends that legacy directly to the people of Eswatini, providing a welcoming, professional environment where clients can access expert guidance on savings, investments, insurance, and long-term financial planning. Located in the capital city, this centre is a vital touchpoint for individuals, families, and businesses seeking to secure their financial well-being.

Our team in Mbabane understands the local financial landscape and the unique aspirations of the people of the Hhohho District. We are not just a service point; we are your neighbors, dedicated to helping you build, protect, and grow your wealth. Whether you are planning for retirement, saving for your children's education, protecting your family with life cover, or seeking investment opportunities, our skilled consultants are here to provide clear, straightforward advice without the confusing jargon. We believe that a solid financial plan is the foundation of a dignified life, and we are committed to making that a reality for every client who walks through our doors.

Services & Solutions Available in Mbabane

The Old Mutual Mbabane Customer Service Centre serves as a comprehensive hub for the full range of Old Mutual Eswatini's product offerings. Our goal is to simplify your financial journey by providing access to multiple solutions under one roof. Whether your needs are personal or corporate, we can help you find the right fit.

Personal Financial Planning

We know that personal finance is exactly that — personal. Our consultants take the time to understand your unique goals, risk tolerance, and life stage. We then guide you through a suite of leading solutions designed to help you achieve financial independence.

• Savings & Investment Plans: Build a nest egg with our flexible savings accounts and unit trusts. We help you grow your money over time, whether you are saving for a specific goal like a home purchase or simply building a long-term wealth reserve.
• Life Assurance & Protection: Secure your family's future with our comprehensive life insurance products. From funeral cover to full life assurance, we help you put the right protection in place so your loved ones are taken care of when you are no longer there.
• Retirement Planning: A dignified retirement requires careful preparation. We offer retirement annuity products and pension-backed solutions to ensure you can maintain your lifestyle and financial security in your later years.

Business & Corporate Solutions

For business owners and corporate clients in Mbabane, the centre provides access to specialist services that support organizational growth and employee well-being. We understand the corporate challenges in Eswatini and offer solutions that create shared value for your company and its staff.

• Asset Management: Partner with our professionals to manage your company's assets and treasury, ensuring efficient capital allocation and growth.
• Employee Benefits: Attract and retain top talent with competitive group retirement, risk, and healthcare benefit schemes tailored to your workforce.
• Corporate Investments: Access strategic investment vehicles designed to generate returns on corporate capital reserves.

Why Customers Choose Us

In the heart of Eswatini, the choice of a financial partner is a significant decision. Clients continue to choose the Old Mutual Mbabane Customer Service Centre not just for our products, but for the enduring values and practical benefits we bring to every interaction.

• Established Global Heritage: Our group was founded in 1845, giving us nearly two centuries of experience in navigating economic cycles and protecting our customers' savings. This deep-rooted stability provides peace of mind.
• Anchored in Africa: As a premium African financial services group operating in 12 countries, our focus is firmly on the continent's future. We understand the local market dynamics in Eswatini and invest for the long term.
• Commitment to Responsible Business: We believe a sustainable business creates value for all stakeholders. From our sponsorships and community partnerships to our focus on ethical governance, we act as a responsible corporate citizen in the Kingdom of Eswatini.
• A Streamlined Claims Process: When the unexpected happens, you want a fast, efficient, and empathetic response. Our centre provides direct access to the documentation and support you need to lodge a claim on your investment, surrender, or life policy smoothly.
• Trusted Advice, Not Just Sales: Our consultants are trained to provide holistic financial advice. We focus on educating our clients so they can make informed decisions with confidence.

Our Mbabane & Manzini Presence

While our registered head office is located on Mhlambanyatsi Road, the customer service network is designed for your convenience. The Old Mutual Mbabane Customer Service Centre featured here is your primary point of contact in the capital. For clients in the commercial hub, we also maintain a dedicated Manzini customer service centre, ensuring that expert financial support is always within reach throughout Eswatini.

Mbabane Centre:
The New Mall, Shop No. 17
Manzini Centre:
Sivuno House, Shop No. 25, Dr Sishayi Road

We are proud to serve the entire Hhohho District and beyond, building lasting relationships with the communities that form the backbone of our nation.

How to Get in Touch

Visiting us in person or reaching out digitally is simple. We encourage you to contact the Mbabane Customer Service Centre to discuss your needs or address any queries. Our team is ready to assist during business hours.

• Contact Number: +268 2505 6501
• Email Address: eswatini@oldmutual.com
• Location: The New Mall, Shop No. 17, Mbabane, Eswatini

For further corporate inquiries, the Old Mutual Swaziland (Proprietary) Limited head office can be reached at +268 2 411 7800. You can also engage with us on our social media platforms including Facebook, Instagram, X (formerly Twitter), and LinkedIn for the latest news, financial tips, and community initiatives.

Questions Visitors Ask

We believe in transparency from the very first interaction. Here are some of the most common questions we receive from clients visiting the Old Mutual Mbabane Customer Service Centre, answered to help you prepare for your visit.

What do I need to bring to make a claim?

To process a claim quickly, you will typically need your original identification document, the policy contract or number, and a completed claim form. For death claims, additional certified documents will be required. Our consultants can provide the specific checklists and forms for your situation. You can also download basic claim requirement documents from our website.

Is Old Mutual only for large corporate accounts?

Not at all. While we are a leader in corporate solutions, our core mission is to serve individuals and families. We offer savings and insurance products designed for all income levels, making financial security accessible to everyone in Eswatini. From a simple savings plan to a comprehensive life policy, our services are designed to be inclusive.

How do I check my investment balance?

You can inquire about your investment balance directly with a consultant at the Mbabane centre by providing your policy details and identification. We are also continuously improving our digital service platforms to offer you convenient, real-time access to your portfolio information in the future. For immediate assistance, a visit or phone call is the fastest method.

Can I update my personal details at this branch?

Yes, the Old Mutual Mbabane Customer Service Centre is equipped to help you update your personal information, including your contact details, address, and beneficiary nominations. Keeping your information current is vital to ensure seamless service and that your benefits reach the right people without delay.